Privacy Policy

Introduction

At Ahamyo, your health and wellbeing are at the heart of everything we do — and that includes the way we handle your personal information. We collect only what is necessary, protect it diligently, and never sell or misuse your data. This Privacy Policy is our commitment to you.

 

Who we are

Ahamyo Care Private Limited (“Ahamyo”, “we”, “our”, or “us”) is an integrated wellness company headquartered in Gurgaon, Haryana, India. We provide physiotherapy, nutrition therapy, and mental wellness services through multiple physical clinic locations across Delhi/NCR and through online consultations.

 

This Privacy Policy applies to all personal information collected through our website (www.ahamyo.com), digital booking portals, online consultation platforms, and in-clinic registration processes.

 

By using our services or visiting our website, you agree to the practices described in this Privacy Policy.

 

INFORMATION WE COLLECT

We collect information that is necessary to deliver safe, effective, and personalised wellness care. This includes:

 

Identity Data: Full name, date of birth, gender, age, patient or registration ID

Contact Data: Phone number, email address, home or billing address

Health & Medical Data: Medical history, diagnosis, treatment records, physiotherapy assessments, nutrition plans, mental wellness session notes, and physical/functional evaluations

Payment Data: Transaction references, payment mode, billing records (we do not store full card details)

Technical Data: IP address, browser type, device information, session data, cookies, and usage analytics

Appointment Data: Booking history, session preferences, appointment notes, and feedback or reviews

 

 

Health and medical information is classified as Sensitive Personal Data or Information (SPDI) under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, India. We handle such data with enhanced protections as required by law.

 

We collect information directly from you during registration, consultation, or appointment booking; from your authorised caregiver or guardian where applicable; and automatically through website technology such as cookies and server logs.

 

HOW WE USE YOUR INFORMATION

We use your personal and health information solely for the following purposes:

 

To deliver clinical care: Provide physiotherapy, nutrition, and mental wellness services with accuracy and personalisation

To manage your appointments: Book, confirm, reschedule, and send reminders for in-clinic and online consultations

To maintain clinical records: Document treatment history, progress assessments, and care plans as required by clinical standards

To process payments: Generate bills, process transactions, and maintain billing records

To communicate with you: Send health tips, wellness updates, programme announcements, and service communications

To improve our services: Analyse anonymised, aggregated usage data to enhance service quality, website experience, and clinical outcomes

To comply with legal obligations: Fulfil requirements under applicable Indian laws and regulations

For safety and emergency purposes: Contact emergency contacts or relevant medical authorities if required for your immediate wellbeing

 

We will not use your health information for marketing or commercial profiling without your explicit written consent.

 

SHARING OF INFORMATION

Your personal information is never sold, rented, or traded to any third party. We share your information only in the following limited circumstances:

 

Treating practitioners: Authorised Ahamyo physiotherapists, nutritionists, and mental wellness professionals directly involved in your care — all bound by strict confidentiality obligations

Referral healthcare providers: With your explicit written consent, to other specialists or hospitals for continuity of care

Technology and service providers: Cloud hosting providers, appointment software, payment processors, and analytics tools — used solely to operate our services and bound by data protection agreements

Insurance companies: If required for processing health insurance claims on your behalf, with your authorisation

Legal and regulatory authorities: When mandated by law, court order, or a competent regulatory authority in India

Emergency contacts: In a life-threatening situation, we may contact a named emergency contact or appropriate medical authority

 

We do not share personally identifiable health data with advertisers, social media platforms, or any external party for commercial purposes.

 

DATA RETENTION

 

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable Indian law:

 

Clinical/medical records: Retained for a minimum of 7 years from the date of last treatment, in line with standard medical record-keeping requirements in India

Billing and payment records: Retained for a minimum of 5 years for financial and tax compliance

 Website and technical data: Retained for up to 12 months unless otherwise required

Marketing communications data: Retained until you unsubscribe or request deletion

 

Upon expiry of applicable retention periods, data is securely deleted or irreversibly anonymised.

 

DATA SECURITY

We implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

 

Encrypted storage of all electronic health and personal records

Role-based access controls  only authorised staff may access your data

Secure, password-protected systems and regular security audits

Confidentiality training for all team members who handle patient information

Physical security measures at all clinic locations for paper-based records

Secure HTTPS connections on our website and online consultation platforms

 

While we take every reasonable step to protect your data, no method of transmission over the internet is entirely secure. In the event of a data breach that poses a risk to your rights, we will notify you promptly in accordance with applicable law.

YOUR RIGHTS

Under Indian privacy law and our own commitment to transparency, you have the following rights regarding your personal information:

 

Right to Access: Request a copy of the personal information we hold about you

Right to Correction: Request corrections to any inaccurate or incomplete information

Right to Deletion: Request deletion of data that is no longer required, subject to legal retention obligations

Right to Withdraw Consent: Withdraw consent for marketing communications at any time without affecting care delivery

Right to Know: Know how your information is being collected, used, and shared

Right to Grievance: File a complaint with our Data Grievance Officer if you believe your rights have been violated

 

To exercise any of these rights, please write to us at privacy@ahamyo.com. We will respond to all verifiable requests within 30 days.

 

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance. We use:

 

Essential cookies: Required for the website to function correctly (e.g., session management, booking functionality)

Analytics cookies: Help us understand how visitors interact with our website using tools such as Google Analytics

Preference cookies: Remember your language, location, or accessibility preferences

 

We do not use third-party advertising or tracking cookies for commercial profiling. You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

 

CHILDREN’S PRIVACY

Ahamyo provides child nutrition and paediatric wellness services. When a patient is under the age of 18, we collect and process personal and health information only with the express consent of a parent or legal guardian.

 

We do not knowingly collect personal data from minors through our website without verified parental consent. If you believe a child’s data has been collected without appropriate consent, please contact us immediately at privacy@ahamyo.com.

 

THIRD-PARTY LINKS

Our website may contain links to external websites, such as partner organisations, health resources, or payment gateways. This Privacy Policy applies solely to Ahamyo’s own platforms and services.

 

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external site you visit through links on our platform.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data practices. When we make significant changes, we will update the “Last Updated” date at the top of this page and notify registered users via email or in-app notification where relevant.

 

We encourage you to review this policy periodically. Continued use of our services after any update constitutes acceptance of the revised policy.

 

CONTACT US

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to us:

 

Ahamyo Care Private Limited

Unit No. PC-802, Eldeco Accolade,

Sector 2, Sohna, Gurgaon – 122103

Haryana, India

 

Email: privacy@ahamyo.com

Phone: +91 95602 64949

Website: www.ahamyo.com